Home > FAQ

FAQ and Service

Our worry-free service supports your Wholesale Furniture business.

Frequently Asked Questions

Find out if you have questions about products, orders and our company.

1. Where is your company located?
Our factory is located in Longjiang Town, Foshan City, Guangdong Province, China, it takes about 1.5 hours by car from Guangzhou.

If you by Metro to Foshan, please seat to Kuiqi Lu station.
2. How long for the delivery time?
Normally it will be takes about 20-25 days, according to type of product and quantity your order. Like 1000 pcs banquet chairs about 22 days.
3. Do you provide samples?
1) We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.

2) Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
4. How long will my chairs be warranty?
We have 3 years warranty under the right use. The chair frame we have 5 years warranty. When loading we will Prepare some oil painting in the container. If your furniture scratches in future, you can repair it.
5. How can I know the completion of my order?
30% deposit payment—start production—Take photos you confirmed—check the logistic—book shipment—inform customer ETD&ETA—load container—balance payment—send documents.
6. What's The Min. Order Quantity?
Typically, the minimum order quantity (MOQ) is one 20’GP or one 40’HQ container, depending on the type of seating products you order. However, we can still accommodate orders below the MOQ according to various shipping terms.
7. How does your factory do regarding quality control?
Quality is priority! Every worker keeps the QC from the very beginning to the very end:

1) All raw material we used are environmental-friendly;

2) Skillful workers care every detail in handing the stamping, printing, stitching, packing process;

3) Quality control department specially responsible for quality checking in each process.
8. Can your factory print or emboss my logo on the goods?
Yes, we can print or emboss the hotels logo on the goods or their packing box, for patent protection purpose, a letter of attorney (letter of authorization) shall be provided for the logo.

We usually produce goods based on customer’s samples or based on customers’ picture, logo, sizes etc detail information design for customers.

Don’t find the answer?

If you have other questions, you can leave us a message directly, we will reply as soon as possible, thank you!

Get my answer Now

Worry-free Service

The perfect delivery of each order may have different problems, but our professionalism and attitude will solve all problems.

If you dream it, we will get it done

Highwey Furniture is a professional Furniture supplier in China. If you have an item that you want sourced, we are the most cost-effective one.

Ideas to get you started

If we did a comperehensive list, the catalogs would fill a warehouse, so here are some of the things that first come to mind when thinking of popular promotions: church chairs, banquet chairs, banquet tables, chiavari chairs, napoleon chairs, dining chairs and more.

Quality control

Before the order confirmed finally, we would check the material, color, and dimension of the sample step by step strictly. We would trace every phase of production from the beginning by ourselves. We have a QC team. Every product would be checked by them before packed. We would try our best to help clients solve problems when they occurred.

We do our own testing

Highwey Furniture specialized in wholesale high products that we can stand behind. Everything we bring into your country must comply with safety standards, be lead-free and meet your requirements. Therefore, we do our own testing because our reputation is on the line.

Samples are a given

5 days for sample. Production is never started without your (or your client’s) sign-off on a sample. What you see is what you get. We don’t want any surprises or compromises.

Service around the lock

If you have a question or request, we can typically have an answer in 12 hours or less. The time change between countries works to our advantage, so we can be working on your behalf 24 hours a day.

Delivery is no problem, we save you time and money

Many of the items are produced in 10-30 days and shipped by ship. If your order needs to be put on a jet for air delivery, we have got that covered too. Our rates are very competitive based on our high volumes. From securing documentation to coordination handoffs, we take personal responsibility for 100 percent satisfaction whether your FOB is China or to a final destination over the world.

Professional China Sourcing Agency Service

We are located in Foshan, China, the manufacturing capital of the world for many industries. If you need to purchase furniture, home appliances, building materials, lighting, machinery and equipment or other products, our sourcing agency service can provide you with suitable products and very cost-effective factory direct prices.

Explore Hot Sale Furniture Categories!

Check out our quality products, find out why 100+ clients work with us.

Explore Now